Bugzero is a web-based bug tracking, defect tracking, issue tracking, and change management system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally powerful as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues.
Features of Bugzero:
- Standard technologies, web-based, lightweight, feature-rich, robust, fast, reliable, and exceptional usability
- Cross platforms, single one code base written in Java and J2EE, truely run anywhere and everywhere
- Cross database systems, based on standard SQL 92, fully open, scalable, and modular database schema
- No client software, no firewall issues, and accessible from anywhere on the internet through HTTP, HTTPS, or SMTP
- Offers more than just bug tracking, as Bugzero works equally well as a helpdesk customer support system
- Supports both web interface and email interface (particularly for customer support), for internal and external users
- Supports custom fields of data types including datetime, number, URL, and link ID. Fields can be added or removed anytime
- Flexible workflow to fit your unique process, completely configurable and customizable per project
- Works in any languages (UTF-8) including Chinese, Japanese, and Korean
- Customizable page layout, your own company logo, and look and feel
- Supports multiple projects, configurable access control, and self registration
- Configurable advanced group and field level access control model (security)
- Configurable automatic and manual bug-assignment
- File attachment (can attach multiple files and any kinds of files at once)
- Supports direct screen capture for attachment (available as add-on)
- Email notification and cc mail (per project, template based)
- Configurable email notification triggers or listeners (per project, per user)
- CVS and Perforce source version control integration through email
- Metrics reports, advanced search, and re-usable stored queries
- Comprehensive readable bug-audit trail (change history)
- Quick sorting and CSV file export supporting Asian languages in Unicode
- Public projects and self registration for open source projects
- Supports LDAP/Active Directory user authentication (available as add-on)
- Custom email reminder and escalation (available as add-on)
- Easy install (server-side only) and minimal maintenance needed
- Easy to use web-based system administration (no learning curve)
- Exceptional remote trouble shooting and debugging capabilities
