Bugzero is a web-based bug tracking, defect tracking, issue tracking, and change management system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally powerful as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues.

Features of Bugzero:

• Standard technologies, web-based, lightweight, feature-rich, robust, fast, reliable, and exceptional usability
• Cross platforms, single one code base written in Java and J2EE, truely run anywhere and everywhere
• Cross database systems, based on standard SQL 92, fully open, scalable, and modular database schema
• No client software, no firewall issues, and accessible from anywhere on the internet through HTTP, HTTPS, or SMTP
• Offers more than just bug tracking, as Bugzero works equally well as a helpdesk customer support system
• Supports both web interface and email interface (particularly for customer support), for internal and external users
• Supports custom fields of data types including datetime, number, URL, and link ID. Fields can be added or removed anytime
• Flexible workflow to fit your unique process, completely configurable and customizable per project
• Works in any languages (UTF-8) including Chinese, Japanese, and Korean
• Customizable page layout, your own company logo, and look and feel
• Supports multiple projects, configurable access control, and self registration
• Configurable advanced group and field level access control model (security)
• Configurable automatic and manual bug-assignment
• File attachment (can attach multiple files and any kinds of files at once)
• Supports direct screen capture for attachment (available as add-on)
• Email notification and cc mail (per project, template based)
• Configurable email notification triggers or listeners (per project, per user)
• CVS and Perforce source version control integration through email
• Metrics reports, advanced search, and re-usable stored queries
• Comprehensive readable bug-audit trail (change history)
• Quick sorting and CSV file export supporting Asian languages in Unicode
• Public projects and self registration for open source projects
• Supports LDAP/Active Directory user authentication (available as add-on)
• Custom email reminder and escalation (available as add-on)
• Easy install (server-side only) and minimal maintenance needed
• Easy to use web-based system administration (no learning curve)
• Exceptional remote trouble shooting and debugging capabilities